Privacy Policy

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The domain name (Gozel) is owned, operated and marketed by SRVATRA PHARMA INDIA PRIVATE LIMITED, a for-profit company, registered with Registrar of Companies, Himachal Pradesh. We value the trust you have in us, and therefore, we insist upon the highest standards for secure transactions and customer information privacy.

This Privacy Policy (“Policy“) describes the personal information we collect from our Users. The purpose for collecting such information, how we use it, with whom we share it, and the choices available to our customers regarding our use of the information. We will not disclose the personal and sensitive data (meanings ascribed in clause two below) shared by the user in compliance with this Policy. If you do not consent to any of the terms enumerated in this Policy, do not proceed to use the Site.

Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following a change in the policy but take no action concerning your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect before the change. You are responsible for periodically reviewing this Policy to be aware of any changes to it.


We may collect personally identifiable information from you when you save or otherwise provide us when you set up a free account with the Site or when you communicate with us via phone, email, chat, etc. or when you fill an entry to participate in any contest, promotion or survey, etc. or use the service of Gift Card on the Site or when you participate at one of our events, etc.

As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc. (collectively “Personal Information“). When you visit this Site, our social media platforms or our social networking or mobile app may also collect certain information about your device or usage by automated means or using technologies such as cookies, web server logs, and web beacons.

You may also provide us with financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively “Sensitive Information“) for availing the services from us.

We may also maintain a record of your product interests and acquire information about you from our present and future affiliates.

Our website is for adults who are 18 years of age or above. If you are not an adult, you may look at our website, but you should not make a purchase, register, or submit personal information to us. We or our associates/affiliates do not knowingly collect information from minors, and minors should not be using the site with any personal information. In the event of default by the minor, the parent or guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.


Gozel may use your Personal Information collected:

  • Send you or your friends, relatives or associates, products that you have ordered;
  • Process gift card transaction;
  • Help us learn more about your shopping preferences; or
  • Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance, and helping us improve your shopping experiences and product offerings.
  • Send communication-related to order updates and offers through e-mail, SMS, and social media channels. This option will be auto renewed after 180 days and if you wish to unsubscribe from receiving offer updates, you can do so.

As provided below under Clause 7, you may always choose not to receive promotional materials or marketing information.

Only the persons authorized by us shall have access to your personal and Sensitive Information. We may share your Personal and Sensitive information only to those mentioned below and they are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy:

Our affiliates;

Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;

Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users)

We do not rent or sell your Personal and Sensitive Information to any third party. However, should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information to evaluate the proposed transaction or operate and managing the affairs of the acquired business or for other purposes identified in this Policy.

Notwithstanding anything contained in this Privacy Policy, we reserve the right to disclose any Personal Information or Sensitive Information that may be required to be disclosed mandatorily under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without prior notice or consent of the site/app user.


We may track your preferences and activities on the Site. “Cookies” are small data files transferred to your computer’s hard drive by a website. They record your activities on the Site making your subsequent visits to the site more efficient. Cookies may store various information, including the number of times that you access a site, registration information, and the number of times that you view a particular page or other items on the site. Cookies are a common practice adopted by most major sites to serve their clients better. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.

By continuing the use of the Site, you agree to our use of cookies. If you do not agree to our use of cookies, you can block them in your browser settings, but you may lose some functionality on the Site.


We will retain your Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also keep your Personal and Sensitive Information so long as it is necessary to fulfill the purposes for which it was collected (including meeting any legal, administrative, accounting, or other reporting requirements). Your Personal and Sensitive Information is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.

We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.


The Site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the below address.

Your Choices to opt-out:

You have the following choices with how your information is used:

Opt-out optionsWhat you need to do
Updating your Personal Information in relation to your AccountYou can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page, calling Gozel customer care executive.
Receiving newsletters and promotional e-mailsYou can click on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. Alternatively, you may edit your e-mail preferences on your “My Account” page or call the Gozel customer care executive to discontinue receiving any promotional materials by mail/ e-mail.
Behavioral Based AdvertisingYou can opt out of some, but not all, online behavioral-based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set.
Remove content from user reviewYou can remove content that you posted on a Gozel public space, such as part of a Ratings & Review, by e-mailing details to Please note that we will endeavor to ensure, to honor your request to remove information, however, our removal of your information does not completely erase that information from the internet viz. historical copies, or “caches,” may remain.


Suppose you have consented to the collection, use, or disclosure of your Personal and Sensitive Information as identified in this Policy. In that case, you may withdraw the same at any time by communicating to us at the given below under Clause 10.


We endeavor to keep your Personal and Sensitive information secure, up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore, we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.

However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential, or incidental), or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

Choice Billing Address


Choice Billing Address