{"id":1191,"date":"2021-10-28T05:42:45","date_gmt":"2021-10-28T05:42:45","guid":{"rendered":"https:\/\/gozelcare.com\/?page_id=1191"},"modified":"2022-01-11T12:57:20","modified_gmt":"2022-01-11T12:57:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/gozelcare.com\/faq\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
We make sure that all the product deliveries are serviced through well-reputed couriers. Our packaging department follows a very high level of quality control to ensure all the products are safe during the delivery process. Also, to ensure that every product remains undamaged during the shipping process, we package our products in multiple layers to protect them during the delivery process. Moreover, each product is draped in bubble wrap, and fragile items like bottles are safely secured with an additional bubble wrap.\nOnce your order dispatches, you will receive your package's tracking number on your registered mobile number or email ID with the courier company's name processing your order. You can use the tracking number to check the status of your package.<\/span><\/p><\/div>\n <\/div> If you are ordering our products during Mega Sale Offers, there may be a bit of delay in dispatching the products due to increased volumes. Our team tries to dispatch most orders within 15 business days (i.e., excluding Sundays and public holidays). We target to deliver all the orders within five days of the order date.\nIn case of any delays, kindly contact us at info@gozelcare.com or call us on +91 84477-37137 for better assistance.<\/span><\/p><\/div>\n <\/div> You can visit our website www.gozelcare.com for placing an order with us. <\/span><\/p>\n Alternatively, you can call or chat with our sales team and they will guide you on how to place an order with us.<\/span><\/p><\/p><\/div>\n <\/div> Our customers are important to us, and we want you to be satisfied with your purchase with Gozel; thus, we offer the highest quality natural products. But in case you are disappointed, we would like to resolve your problem as soon as possible. Please refer to our return and refund policy for more details.<\/span><\/p><\/p><\/div>\n <\/div> The payment methods offered by Gozel for buying its following products are entirely safe and can be done in the following ways -<\/p> \u00fc We allow our customers to make payments through Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points. Credit cards, Debit Card, and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.<\/p> Cash on delivery is also available on orders in India.<\/p><\/p><\/div>\n <\/div> Gozel\u2019s team tries to dispatch most orders within 3 to 5 business days (excluding Sundays and public holidays).<\/p> We want to build a transparent and strong relationship with our customers. So, we ensure that they get every information about their order on time. We will send the detailed message to the registered phone number once your order is confirmed. For more information about our delivery process and charges, you can call us at 08447737137.<\/p><\/p><\/div>\n <\/div> Once you have ordered and your products are being dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.<\/p><\/p><\/div>\n <\/div> Firstly, if the items of your order have not to be shipped, you can write to our customer support team at\u00a0wecare@gozelcare.com<\/a>\u00a0or call us on +91 84477 37137 (9:30 a.m. to 6:30 p.m.) Monday to Saturday. In such cases, we will cancel your order and initiate the refund within 24-48 business hours after the support team duly processes the cancellation request. The refund will be credited to your original mode of payment within 7-10 business days after it is initiated.<\/p>\n