FAQ's
We make sure that all the product deliveries are serviced through well-reputed couriers. Our packaging department follows a very high level of quality control to ensure all the products are safe during the delivery process. Also, to ensure that every product remains undamaged during the shipping process, we package our products in multiple layers to protect them during the delivery process. Moreover, each product is draped in bubble wrap, and fragile items like bottles are safely secured with an additional bubble wrap. Once your order dispatches, you will receive your package's tracking number on your registered mobile number or email ID with the courier company's name processing your order. You can use the tracking number to check the status of your package.
If you are ordering our products during Mega Sale Offers, there may be a bit of delay in dispatching the products due to increased volumes. Our team tries to dispatch most orders within 15 business days (i.e., excluding Sundays and public holidays). We target to deliver all the orders within five days of the order date. In case of any delays, kindly contact us at info@gozelcare.com or call us on +91 84477-37137 for better assistance.
You can visit our website www.gozelcare.com for placing an order with us.
- You have to click on the product
- Once you are on the product page, you nee to select the product type and click on add to cart or buy now button.
- On the checkout page, you need to fill out all the necessary details and proceed for the payment.
- Once the payment is done, your order will be placed with us.
Alternatively, you can call or chat with our sales team and they will guide you on how to place an order with us.
Our customers are important to us, and we want you to be satisfied with your purchase with Gozel; thus, we offer the highest quality natural products. But in case you are disappointed, we would like to resolve your problem as soon as possible. Please refer to our return and refund policy for more details.
The payment methods offered by Gozel for buying its following products are entirely safe and can be done in the following ways -
ü We allow our customers to make payments through Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points. Credit cards, Debit Card, and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
Cash on delivery is also available on orders in India.
Gozel’s team tries to dispatch most orders within 3 to 5 business days (excluding Sundays and public holidays).
- Due to any emergency such as lockdown, our delivery process might get late but we will try our best to reach out to your as soon as possible.
- If you are ordering our products at the time of sale, the order dispatches may be a bit delayed due to increased volumes. However, we will target to dispatch all your orders within five days of the order date.
We want to build a transparent and strong relationship with our customers. So, we ensure that they get every information about their order on time. We will send the detailed message to the registered phone number once your order is confirmed. For more information about our delivery process and charges, you can call us at 08447737137.
Once you have ordered and your products are being dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Firstly, if the items of your order have not to be shipped, you can write to our customer support team at wecare@gozelcare.com or call us on +91 84477 37137 (9:30 a.m. to 6:30 p.m.) Monday to Saturday. In such cases, we will cancel your order and initiate the refund within 24-48 business hours after the support team duly processes the cancellation request. The refund will be credited to your original mode of payment within 7-10 business days after it is initiated.
Secondly, if you wish to cancel the order already been shipped to the courier company from our end, they may still attempt delivery. You can return the order at time only. After returning, once our team receives the package, we will verify its packaging/condition. We will initiate the refund within 24-48 business hours. For detailed information regarding our cancellation policies, you can visit https://gozelcare.com/cancellation-return-policy/.
If you are the one uncomfortable at making online payments, then Gozel offers a Cash on Delivery (COD) facility. Through this facility, you have to pay your invoice amount in cash at the time of actual delivery at your doorstep, and you are only allowed to make cash on delivery payments in Indian Rupees. Presently, Gozel is not accepting cheques or demand drafts. Moreover, there are no specific charges for availing of the COD on any order.
We can understand your urge to get silky, smooth, and long hair because who doesn't love to flaunt their thicker hair. But if you are worried and looking for the best treatment for your damaged hair, Gozel has the best solution for you all. You can try out our organic hair care range consisting of Deep Nourishment Hair Oil, Anti-Hair Fall Onion Shampoo, and Duo Nourish & Repair Conditioner. We have formulated the best formula for treating all hair-related concerns. Our ultimate hair care combo is perfect for getting a thicker, stronger, smoother, and healthier hair.
Gozel's specially formulated Anti-Hair Fall Onion Shampoo is an improved solution for major hair problems. Enriched with natural and hair-loving ingredients, this shampoo will keep your hair stronger, smoother, and cleaner. You can regularly use our Anti-Hair Fall Onion Shampoo to nourish your dried and damaged scalp. You don't have to worry about its quality as we have not added any chemicals (such as silicones, sulfates, parabens, dyes) to it. For best results, massage hair with Gozel Deep Nourishment Hair Oil before using this shampoo.
Gozel only uses natural and plant based extracts and ingredients in all its products. The products offered by Gozel are all safe, and no chemicals are being added to any of our products. Please read the list of our naturally derived and chemical-free ingredients in our product range. Moreover, you can be assured of the 100% authenticity of our products.
According to Gozel's experts, an average person can wash their hair every other day or every 2 to 3 days. Well, there is no such hard and fast rule for washing your hair. If your hair becomes visibly oily, the scalp is itching, or there's flaking due to dirt, then those are the signs for having a hair wash. Though there are people who have fine hair or exercises a lot daily, then, in that case, they can wash their hair daily. But for that, you must be sure about the shampoo you are using.
Gozel has introduced an effective solution – Anti-Hair Fall Onion Shampoo. It is an organic shampoo suitable for all hair types, and we haven't used any chemicals in this shampoo; this makes it the perfect solution for everyday hair wash. For best results use Gozel’s Duo Nourish & Repair Conditioner for silkier smoother hair.
Our experts say that deep conditioning is meant to be left on your hair for atleast 30 minutes or more. It is a heavier process than routine hair conditioning, and it is designed to repair your extremely damaged hair by providing them the complete hydration. You can deep condition your hair after every 15 days or a month.
Gozel takes care that every product we deliver is natural and organic. We take pride in saying that all our hair and skincare products are free from parabens, phthalates, PEG, DEA, unnatural fragrances, dyes, formaldehyde, and other suitable chemicals on your skin or hair. Do not worry about our quality because we are brand certified for 100% safe and genuine products. Moreover, no animal is being harmed during the formulation of any of our products.
Taking care of your hair is now simpler with Gozel's premium haircare range. Being a skin and hair care brand, we have pledged to fulfill all our customer's requirements. You can check out our haircare range: Deep Nourishment Hair Oil, Anti-Hair Fall Onion Shampoo, and Duo Nourish & Repair Conditioner. It has every suitable ingredient that your hair requires to be strong and shinier. Try using our Deep Nourishment Hair Oil twice a week for effective results, along with our Anti-Hair Fall Onion Shampoo and Duo Nourish & Repair Conditioner.
Your hair has split ends because they have become dry, brittle, and frayed. Moreover, if you are exposed to extreme weather conditions or try out hair care techniques like blow-drying, straightening, and curling regularly, it may also be the reason.
Apply our Deep Nourishment Hair Oil twice or thrice a week to give your hair proper nutrients and nourishment. For excellent results, you can also get our Anti-Hair Fall Onion Shampoo and Duo Nourish and Repair Conditioner. Continuous use of our haircare range will significantly make your hair healthier and stronger while reducing split ends.
Your hair goes through a lot of struggle due to unwanted weather conditions, dust, harsh chemically treated products, heating appliances like straighteners, blow dryers, etc. It makes your hair dry, weaker, and even lifeless. Just as your other body parts require proper nourishment, your hair and scalp also require regular oiling.
Try the Deep Nourishment Hair Oil by Gozel now! It is enriched with essential nutrients rich oils such as almond oil, castor oil, onion oil, sesame oil, etc. Gozel's Deep Nourishment Hair Oil helps your scalp complete nourishment and promotes healthy hair growth. Try it now to get effective results within a few weeks.
Yes, we are a new brand and not even the mega-brand right now. But we are here to make sure that our customers trust us and our products. We provide 100% genuine products that you can love without any tension. Gozel's every product is proudly made in India with complete care. All our products are certified and go through several quality checks before the final delivery. Try us once, and the next time, you will be answering this question on your own.
Don't worry! No one has a perfect skin tone unless they are blessed with great genes. Most of us try to cover our uneven skin tone with makeup. But let's get real, instead of learning hundreds of tricks to blend your makeup like a pro, you all must discover the best solution to manage your uneven skin tone. Gozel's Skin Brightening Anti-Aging Cream is the right solution for you. This lightweight, fast-absorbing cream leaves a glow with radiant vitality on your skin. All the natural ingredients in this cream work well for all skin types and go within the skin for lasting effects.
Ageing is natural, but to make your skin look younger, Gozel has come up with a magical solution, and that is the Skin Brightening Anti-Aging Cream! Enhanced with anti-ageing ingredients such as Green Tea, Saffron, Glycerine, Shea Butter, etc. this cream significantly works on your fine lines & wrinkles and boost skin firmness, youthfulness, and radiance. You must try it now to get exceptional results within a few weeks.
We at Gozel make sure that we come up with everything for everyone. Customers are our priority, and fulfilling their requirements is our motive. For choosing the right product for your hair and skin, you must always look for the ingredients on the label. Depending upon your skin and hair problem, you must look for the ingredients that can cure your condition. We are here to offer the right products for your skin and hair need that are free from harsh chemicals, mineral oils, sulfates, parabens, or silicones.
The main goal of following a perfect skincare routine is to tune up your complexion so it's functioning at its best. Following a good skincare routine involves proper cleansing, toning, and moisturizing the skin. Allow these three steps to becoming your daily routine for healthy glowing skin.
Every customer is valuable for Gozel, and thus we keep in mind the sensitive skin types while formulating our products. We have the gentlest range of products that are suitable for every skin type. But for a better experience, we suggest our customers do a skin patch test before using any new product on their skin.
Gozel only uses natural and plant based extracts and ingredients in all its products. The products offered by Gozel are all safe, and no chemicals are being added to any of our products. Please read the list of our naturally derived and chemical-free ingredients in our product range. Moreover, you can be assured of the 100% authenticity of our products.
If you are seeing dark spots on your face, then the best thing you can do is try using gentler products like our Skin Brightening Anti-Aging Cream. Our cream is less likely to irritate your skin. We have formulated this gentle Skin Brightening Anti-Aging Cream for all skin types. This mildest anti-ageing cream is the perfect solution for hydrating and firming the skin while fighting the appearance of dark spots. There is no harm in the regular use of this cream for reducing dark spots. But for a better experience, we suggest our customers do a skin patch test before using any new products on their skin.
Once your order dispatches, you will receive your package's tracking number on your registered mobile number or email ID with the courier company's name processing your order. You can use the tracking number to check the status of your package.
Gozel's natural Skin Brightening Anti-Aging Cream will never disappoint you. Get your hands on this particular anti-ageing cream to get perfectly hydrated and glowing skin. It is enriched with carefully selected ingredients such as saffron, green tea, glycerine, shea butter, etc., that are dermatologically tested, non-acnegenic, and non-comedogenic. Regular use of this cream will reduce significant fine lines, wrinkles, dark spots, even skin tone and significantly improve skin elasticity, and brighten your skin within a few days. We suggest you take a patch test before trying any new product on your skin.
You must first understand the characterization of skin types, i.e., oily skin, dry skin, combination skin, and sensitive skin. Take this at-home test to understand what kind of skin you have by just observing how your skin reacts after cleansing.
- Start by washing your face with a gentle naturally-derived cleanser and gently pat it dry.
- If, after 30 minutes, your face appears shiny throughout, you are likely to have oily skin. But if your skin feels tight or flaky, you have dry skin. If only the T-Zone area of your face shines, then you probably have combination skin. Or, if your skin feels comfortable and hydrated, you likely have normal skin.
Gozel makes sure that all the products are safer for more prolonged use and do not cause harm to our customers. Every product has its own shelf life, and you can find it on its label.
We understand that many of our customers are keen to know about our products and the ingredients we use in them. You can visit our https://gozelcare.com/product/ page to see what ingredients we use in our premium skin and hair care products. You can also search for any specific product and its components and use. We have gathered all the natural ingredients to formulate the best skin and hair products for our customers. You can find ingredients like Saffron, Green Tea, Shea Butter, Onion oil, Sesame oil, Almond oil, Glycerine, etc., in our entire range. We want to help our customers meet their beauty goals with the help of nature.
Gozel is an ISO-certified brand for the best naturally driven skin and hair care products, including Deep Nourishment Hair Oil, Duo Nourish & Repair Conditioner, Anti-Hair Fall Onion Shampoo, Skin Brightening Anti-Aging Cream, Hydrating Under Eye Gel. Every product by us is made with special care and provides extra nourishment to your hair and skin. Our products are specially prepared after looking at the needs of our customers. Anyone can use our following products for getting glowing skin and lustrous locks.
Moreover, we have skin and hair experts with us; you can call 08447737137 and consult them. They will help you with all your skin and hair-related problems.
We at Gozel aim at achieving the highest satisfaction of our customers. And this is the reason why we have come up with this extraordinary range of Deep Nourishment Hair Oil, Duo Nourish & Repair Conditioner, Anti-Hair Fall Onion Shampoo, Skin Brightening Anti-Aging Cream, Hydrating Under Eye Gel. We have launched our products with 100% genuineness & authenticity. Moreover, we only buy our inventory from authorized distributors. You can shop our products from https://gozelcare.com/product/ and check ingredient’s formulation.
